1. About these terms
These Terms, Conditions & Cancellation Policy (“Terms”) apply to all reservations, stays, event hire, and related services provided by Centurion Hotel (“the Hotel”, “we”, “us”) at our property in Juja, off the Thika Superhighway, Kenya.
By completing a booking online, by phone, WhatsApp, email, or in person, you confirm that you have read and agree to these Terms. If you book on behalf of other guests, you confirm that you are authorised to accept these Terms for them.
These Terms are drafted for Centurion Hotel’s Kenyan operating market and are intended for publication pending final legal review. Where a future written confirmation from the Hotel states different commercial terms for a specific booking, that confirmation applies to the extent of the difference.
2. Definitions
- “Booking” means a confirmed reservation for one or more room nights or event services.
- “Guest” / “you” means the lead booker and all persons covered by the Booking.
- “Deposit” means the advance payment required to secure a Booking.
- “Total Booking Value” means the full room and package charges for the stay (excluding incidental on-site spends unless stated otherwise).
- “KES” means Kenya Shillings.
3. Bookings & rates
Room rates are quoted in KES and are per room, per night, unless otherwise stated. Rates may vary by date, room type, occupancy, and offer. Taxes and mandatory levies, where applicable, will be shown at checkout or on your booking confirmation.
A Booking is only secured once we have received the required Deposit and issued a booking confirmation containing your booking code. Online Bookings paid by M-Pesa STK Push or card (Pesapal hosted checkout) become confirmed after successful payment reconciliation.
Group Bookings of ten (10) or more rooms are not completed through self-serve inventory alone and must be arranged directly with the Hotel at info@centurionhotel.co.ke.
4. Deposits & payment
To secure any Booking, a Deposit equal to fifty percent (50%) of the Total Booking Value is required in advance, payable in KES.
Online deposits may be paid by M-Pesa (Lipa Na M-Pesa / STK Push) or by credit/debit card via Pesapal hosted checkout. Cash, bank transfer, or other methods may be accepted for walk-in or staff-assisted Bookings at the Hotel’s discretion.
The balance of the Total Booking Value is payable on or before check-in, unless your confirmation states that full prepayment was collected. Incidental charges (meals, bar, laundry, damages, and similar) are payable before departure.
Payment references, M-Pesa receipt numbers, and card payment receipts should be retained and presented at check-in if requested for verification.
5. Cancellation, amendments & no-shows
Cancellation requests must be sent in writing to info@centurionhotel.co.ke or through the contact channel stated on your confirmation, and must include your booking code. The effective time of cancellation is when the Hotel acknowledges receipt during business hours, or the next business morning if received outside those hours.
Unless a specific rate plan states otherwise, the following tier-based rules apply, calculated from the scheduled check-in date:
- Fifteen (15) or more days before check-in: full refund of amounts paid toward the Booking.
- Fourteen (14) days or fewer before check-in, but more than forty-eight (48) hours before check-in: fifty percent (50%) refund of amounts paid toward the Booking.
- Within forty-eight (48) hours of check-in, or in the event of non-arrival (no-show): no refund.
5A. Amendments, early departure & force majeure
Date or room changes after payment are subject to availability and may require a new rate. The Hotel may treat a reduced stay or early departure as a cancellation of unused nights under the tiers above.
If the Hotel must cancel your Booking for reasons outside its reasonable control (including government order, utilities failure, or unsafe conditions), we will offer a full refund of amounts paid for unused nights or a mutually agreed alternative date.
Refunds, where due, are processed to the original payment method where practicable. M-Pesa refunds may take several business days after approval.
6. Check-in & check-out
Check-in is from 14:00 (2:00 pm) and check-out is by 10:00 am local time (Africa/Nairobi), unless your confirmation states otherwise.
Early check-in or late check-out may be requested and is subject to availability and any additional charge advised by the Hotel.
Valid photo identification may be required at check-in. The Hotel may refuse check-in where identification is not provided or where the Booking remains unpaid contrary to these Terms.
7. Occupancy, children & visitors
Maximum occupancy is as stated for each room type on your confirmation. Additional guests may be declined or charged at the Hotel’s published extra-person rate.
Visitors of in-house guests may be required to register at reception and leave by a time advised by the Hotel. Overnight visitors require a Booking.
8. Pets & animals
Pets and companion animals are not accepted at Centurion Hotel.
Accredited assistance animals supporting a guest with a disability may be accommodated by prior written arrangement with the Hotel. Please contact us before travel so we can prepare appropriately.
9. Guest conduct, smoking & prohibited items
Guests must use the property respectfully and comply with staff instructions on safety and house rules. The Hotel may terminate a stay without refund for serious misconduct, illegal activity, or behaviour that endangers others.
Centurion Hotel operates as a smoke-free indoor environment in line with Kenya’s tobacco control framework (including the Tobacco Control Act, 2007, as amended). Smoking is not permitted in rooms or indoor public areas. Designated outdoor areas, if any, will be indicated on site. A deep-cleaning charge may apply for smoking in non-smoking areas.
Illegal substances, unauthorised weapons, and hazardous materials are prohibited on the property.
10. Hotel property, damages & belongings
You are responsible for reasonable care of the room and Hotel property during your stay. Loss or damage beyond normal wear and tear may be charged to you, including replacement and specialised cleaning costs.
The Hotel is not liable for loss of guest belongings except to the extent caused by the Hotel’s proven negligence. Please use in-room safes where provided and declare high-value items at reception if you require assistance.
Items left behind will be held for a reasonable period. Contact info@centurionhotel.co.ke with your booking code to arrange return; courier costs are borne by the guest unless otherwise agreed.
11. Facilities, dining & events
Amenities such as WiFi, parking, pool, spa, and fitness facilities are provided subject to availability, maintenance, and posted rules. Complimentary parking and WiFi for in-house guests are offered when available as advertised.
Dining, bar, and event services may have separate menus, minimum spends, or hire terms. Event enquiries accepted by the Hotel may include additional conditions stated in an event confirmation.
12. Limitation of liability
To the fullest extent permitted by Kenyan law, the Hotel’s liability for any claim arising from a Booking or stay is limited to the Total Booking Value paid for the relevant Booking.
Nothing in these Terms excludes liability for death or personal injury caused by the Hotel’s negligence, fraud, or any other liability that cannot lawfully be limited.
13. Privacy
We collect and process personal data needed to manage Bookings, payments, and guest communications. Details are set out in our Privacy Policy. By booking, you consent to processing necessary to perform the Booking and related legal obligations.
14. Governing law & disputes
These Terms are governed by the laws of Kenya. Courts of competent jurisdiction in Kenya shall have exclusive jurisdiction, without prejudice to any mandatory consumer protections that apply.
Please contact info@centurionhotel.co.ke first so we can attempt to resolve concerns promptly.
15. Changes to these Terms
We may update these Terms from time to time. The version published on this page on the date you complete your Booking applies to that Booking, unless a change is required by law.