Help centre
FAQs
Find answers about stays, dining, events, and payments at Centurion Hotel in Juja, just off the Thika Superhighway.
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What are the check-in and check-out times?+
Check-in is from 2:00 pm (14:00) and check-out is by 10:00 am (local time), as stated in our Terms, Conditions & Cancellation Policy.
Is parking available?+
Yes. Centurion Hotel offers free, secure onsite car parking.
Is WiFi included?+
High-speed unlimited WiFi is complimentary for in-house guests in rooms and public spaces, including meeting rooms.
How do I book and pay online?+
Use Book Now to choose dates and a room, then pay the deposit by card (Pesapal hosted checkout) or M-Pesa STK Push. You will receive a booking code for check-in.
What is the cancellation policy?+
Full refund 15+ days before check-in; 50% refund at 14 days or fewer (but more than 48 hours); no refund inside 48 hours or on no-show. A 50% deposit in KES secures the booking. See Terms & Cancellation for full details.
Are pets allowed?+
Pets are not accepted. Accredited assistance animals may be accommodated by prior written arrangement. See our Terms for details.
Do you take group bookings?+
For group enquiries of 10 rooms or more, email info@centurionhotel.co.ke. Large groups are handled by our team rather than self-serve booking.
What dining options are on site?+
Restaurant service, a sports bar, and family dining, plus room service. Ask about Sunday Nyam Nyam and breakfast combo offers when available.
Can you host meetings and private events?+
Yes. Executive board rooms, function space, and catering (including outside catering) are available. Use the Events enquiry form or contact us with dates and guest count.
Where is Centurion Hotel?+
We are in Juja, just off the Thika–Nairobi Superhighway, an easy stop between Nairobi and Central Kenya.
Still stuck? Contact us and our team will help.