1. Who we are
Centurion Hotel (“the Hotel”, “we”, “us”) operates at Juja, off the Thika Superhighway, Kenya. This Privacy Policy explains how we handle personal data when you browse our website, make a Booking, enquire about dining or events, or otherwise contact us.
For privacy questions, email info@centurionhotel.co.ke.
2. Data we collect
We collect information needed to manage stays and respond to enquiries, including:
- Identity and contact details (name, email, phone, postal address where provided).
- Booking details (dates, room type, guest count, special requests, booking code).
- Payment references needed to reconcile deposits (for example M-Pesa receipt numbers or card checkout references). We do not store full card PAN data on Hotel systems when card payments are processed via hosted checkout.
- Messages you send through contact forms, WhatsApp, email, or phone.
- Basic technical data such as browser type and pages visited, where collected by our hosting and analytics tools.
3. How we use your data
We use personal data to:
- Process, confirm, amend, and fulfil Bookings and event hire.
- Collect deposits, reconcile payments, and issue confirmations.
- Communicate about your stay, enquiries, and service updates you request.
- Meet legal, accounting, and regulatory obligations in Kenya.
- Improve website reliability and guest experience.
5. Retention & security
We keep Booking and payment records for as long as needed for operations, dispute handling, and legal retention requirements, then delete or anonymise where practicable.
We apply reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; please keep booking codes and payment receipts confidential.
6. Your rights
Subject to Kenyan law, you may request access to, correction of, or deletion of personal data we hold about you, or object to certain processing. Contact info@centurionhotel.co.ke with your booking code where relevant so we can verify and respond.
You may also lodge a complaint with the Office of the Data Protection Commissioner (Kenya) where applicable.
7. Updates to this policy
We may update this Privacy Policy from time to time. The version published on this page on the date you complete a Booking or submit an enquiry applies to that interaction, unless a change is required by law.